AH
Anton H
1 reviews | Active since Jul 2011
09 Dec 2020, 13:02
Vodacom upgrades - useless
As per usual, Vodacom's upgrades process is a complete shambles (understatement). Went through many calls and eventually did the UPGRADE through the website. 2 days later and after having to submit my KYC documents, I am now told that the application is for a new line. This was then cancelled and the deal is not available anymore. Think it's time to cancel contracts and move providers
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Dec 2020, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2020, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AH
Anton H's updateReviewer Update
11 Dec 2020, 16:52What does "in due course" mean? We are two days down the line and nobody's contacted me
I've also sent a mail to *** and I've only received the automated response. It is absolutely pathetic.
I have in the meantime phoned a few more times and everyone either palms me off to the next department or offers me a much worse deal
I've also sent a mail to *** and I've only received the automated response. It is absolutely pathetic.
I have in the meantime phoned a few more times and everyone either palms me off to the next department or offers me a much worse deal
AH
Anton H's update11 Dec 2020, 16:52
Reviewer Update
What does "in due course" mean? We are two days down the line and nobody's contacted me
I've also sent a mail to *** and I've only received the automated response. It is absolutely pathetic.
I have in the meantime phoned a few more times and everyone either palms me off to the next department or offers me a much worse deal
I've also sent a mail to *** and I've only received the automated response. It is absolutely pathetic.
I have in the meantime phoned a few more times and everyone either palms me off to the next department or offers me a much worse deal
Vodacom's replyOfficial
14 Dec 2020, 14:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the upgrade has been processed successfully.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2020, 14:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the upgrade has been processed successfully.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
AH
Anton H's updateReviewer Update
15 Dec 2020, 09:09The upgrade was complete, but on a compromised deal. I am still not happy and nobody really cares to try and help. Absolutely pathetic service
AH
Anton H's update15 Dec 2020, 09:09
Reviewer Update
The upgrade was complete, but on a compromised deal. I am still not happy and nobody really cares to try and help. Absolutely pathetic service