JK
Justine-Grant Klima

1 reviews | Active since Jan 2012

21 Oct 2024, 10:26

Vodacom upgrades untruthful and dishonest, misleading customers.

I was contacted by vodacom to upgrade on my number *** which contract came to and end. I was called and offered a 10 inch tablet on the 07/10/2024 and was delivered a 8 inch tablet. I called to complain advising I was not sent what I agreed to in the upgrade call. They asked me to book a cancellation and return it. A week later it was returned and I called again to re process the order. This time the upgrade consultant advised I would be getting a Samsung A9 10 inch tablet. I received a Samsung A9 8.7 inch tablet instead. This is now the second time Vodacom has messed this up. Vodacom upgrades keep sending their customers the wrong devices that were not agreed to on the upgrade call. This is now the second time. This is not acceptable and very misleading and wrong what Vodacom are doing to customers. Please fix this issue once and for all and send me the correct device!

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Replies (1)
Vodacom
Vodacom's reply21 Oct 2024, 11:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team