VODACOM UPGRADES REVERSAL

<p>This is the mail i sent yesterday, and response from Vodacom has once again been pathetic: I cannot say good morning as it has not been a good morning or a good month with Vodacom, and I don’t know where to start with my complaint either. I did an upgrade last month online and then I sent the phone back within 7 days as it was getting hot and I was not happy with the phone. I had to do a sim swap and then when I sent the phone back I had to do another sim swap. Attached are all the details as to when the phone was dispatched to me and when I received it and sent it back to you and you received it. Tomorrow is the 29th of September and it will be exactly a month that I have been struggling to get the deal reversed so that I can upgrade. Now I must say poor Lisa at the online department has been trying her best and has been very helpful, but because I have just about had enough of Vodacom she is now getting the brunt of everything. I have my new phone ready and waiting for me here at a branch in Kimberley, but I cannot collect it as my reversal has not yet been done. I have been phoning every damn morning and afternoon and I hear the same old story every damn day. I am on the verge of cancelling all my contracts with Vodacom and going somewhere else.</p>