Vodacom Upgrades - Promised a certain deal and provided something totally different.

Processed an upgrade with Vodacom on a data line. Received the package today and contacted the call centre as a 4g modem was delivered and not a 5g one. Turns out the completely wrong deal was loaded and sent by the Upgrades consultant.

I specifically asked the consultant 3 times during the recorded call to confirm the package offered was correct and to ensure I was understanding correctly.

Now I have to wait 24 to 72 hours for that same consultant to call me back and have had to waste my time calling to fix this mess.

All I want is for Vodacom to sort this out, pull the recordings and provide me with the product, data and speed I was promised at the price agreed.