1 reviews | Active since Feb 2022
Vodacom Upgrades - Pathetic Service and Unhelpful Call centre staff
1. Vodacom service has over the years declined, this very evident now but the corporate greed in now been handed down to all the call centre online sales staff as well. Have been with Vodacom for over 10 years, Placed online upgrade order for phone for my wife order went through on Sunday, 06 November 2022 and was confirmed online for her number. This is concerning as it should not allow confirm an upgrade if it cannot do it for that number. 2. Vodacom calls next day to state her number cannot upgrade due to lower package yet overall monthly cost will still be higher with that phone and that upgrade was done on my phone. i also did an upgrade on my phone 2 weeks ago and the call centre staff could not advise how this was actioned for a second upgrade in 2 weeks. 3. Had to cancel that phone - still no one confirmed to advise on the cancellation. Very unhelpful staff. 4. Have been to the following consultants on the call centre for upgrade and help to get upgrade needed for my wife's phone: Collin, Siyanda, Nofundo Zungu, Ayanda Q, Nash, Tembiso Makhaka, each time i phoned in they all quoted different prices for the same package and tried to advise that some are "Open Line" and i must not take that package however today, i confirmed with Tembiso the same package was not open line it was top up. Each months quotes might change, I don't believe a quote can change in a day. Long waiting time and calls being dropped, very bad customer service. 5. This is corporate greed and is against the consumer protection act. Please investigate.
You did not escalate anything,
Please don't patronise me and act like you did anything, your upgrades team did not call me,
No one called me back from Vodacom customer service till date, no did they confirm the cancellation for the other phone which was moved to my number.
I called Vodacom cancellation on Saturday (12/11/2022) to find our about early cancellation for the number in question. Only then was there a reaction to get help.
I spoke with staff members (Alicia G and S****ha) who actually provided me with proper customer service and provided correct consistent information for pricing on packages and they called back me to make sure that my request was being fulfilled.
S****ha processed my order and called back when the calls got cut which was quote often.
You need these kind of staff to train the rest of your other call centre agents for proper service and not inconsistent pricing information.
Order still to be received though.
I still haven't received any feedback on how I can be upgraded on my number twice in 1 month and how package prices can change in a day?
You did not escalate anything,
Please don't patronise me and act like you did anything, your upgrades team did not call me,
No one called me back from Vodacom customer service till date, no did they confirm the cancellation for the other phone which was moved to my number.
I called Vodacom cancellation on Saturday (12/11/2022) to find our about early cancellation for the number in question. Only then was there a reaction to get help.
I spoke with staff members (Alicia G and S****ha) who actually provided me with proper customer service and provided correct consistent information for pricing on packages and they called back me to make sure that my request was being fulfilled.
S****ha processed my order and called back when the calls got cut which was quote often.
You need these kind of staff to train the rest of your other call centre agents for proper service and not inconsistent pricing information.
Order still to be received though.
I still haven't received any feedback on how I can be upgraded on my number twice in 1 month and how package prices can change in a day?