Vodacom Upgrades online a big ****

Item: Vodacom
Rating: 1
Author: Tshedi M

Complained about upgrades department's false promises, was promised someone will contact me. I'm still waiting 4 days later Vodacom services are going down and down. I'm gonna save myself the trauma and cancel. Maybe someone out there is ready to provide better service

Helpful (0)

Replies (3)

Vodacom's replyOfficial

29 Oct 2019, 13:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Oct 2019, 13:07

Official

Tshedi M's updateReviewer Update

29 Oct 2019, 13:40

You mentioned this to my first complaint on the 25th
Is this an auto response?
When is a real person going to contact me?

Tshedi M's update29 Oct 2019, 13:40

Reviewer Update

You mentioned this to my first complaint on the 25th
Is this an auto response?
When is a real person going to contact me?

Tshedi M's updateReviewer Update

31 Oct 2019, 12:23

Someone contacted me and as I was explaining, the line got cut off. I'm not certain if it was in error or deliberate, but no one called back so.... I will assume it was deliberate

Tshedi M's update31 Oct 2019, 12:23

Reviewer Update

Someone contacted me and as I was explaining, the line got cut off. I'm not certain if it was in error or deliberate, but no one called back so.... I will assume it was deliberate