Vodacom upgrades incompetence!

There's always a problem with Vodacom upgrades. Last year I had a terrible experience with their Rosebank store. This year I decided to give Vodacom the benefit of the doubt and upgraded online and once again, it's your typical Vodacom incompetence. I went with an upgrade which comes with a free TV and Vodacom did not clearly communicate that a sub-process was required to claim said TV. 4 weeks after the I upgrade I decided to give their call centre a call and I am told I need to visit the Samsung website. Shame, poor soul in the call centre did her best and it wasn't good enough. At least she shared the Samsung contact number with me. Can't fault the agent even though the number provided was 1 digit short. Anyways, Vodacom are too comfortable as the biggest MNO in the country. I have 2 premium contracts with them so yes, I am in an abusive relationship with them. Anyways, if you're due for an upgrade, you'd much rather consider looking elsewhere. They only thing they upgrade is their incompetence.