Vodacom upgrades full of empty promises and BAD SERVICE!!

I really hope I will get better assistance here than received the past month from the online upgrades team!!

I phoned on the 30th of JULY wanting to cancel this contract as I could get a MUCH BETTER deal at Telkom for what I was paying. The consultant “Sibusiso” told me that you guys will do a deal match for me and he will get back to me in due course. A week went by, no feedback, so I phoned again… Spoke to a “Joslyn” and she told me I just need to be a bit more patient, but she will get Sibusiso to phone me back. Yet again some more time passed, NO FEEDBACK!! I phoned again on the 17th of August and spoke to a team leader (forgot to take down her name). She then promised me, the deal match will be done regardless and she will get back to me with feedback…. Yeah needless to say some more time went by till I phoned again on the 29th of August and spoke to a “Shavon”. She then promised me that she will get back to me within about an hour with answers…. Again NO FEEDBAC****! I then phoned again yesterday, 30 August and spoke to “Bongi” and he wanted to do everything from scratch and I lost it. I demanded to speak to a MANAGER, but as always, no one available to speak to. I left my contact details and still no phone call from a manager!!! This has actually been repeated over a few times, and still to date, I have not had a phone call from a manager!

I resulted to a compaint on Facebook last week, but each time a consultant phone me where I have very clearly asked to speak to someone in a SENIOR position. For some reasons no-one has record of all the my previous phone calls and each time want to start from scratch!!! Like I said, I have done this on the 30th of JULY already, a month later, still no deal match!! This was an attemp to keep me with Vodacom and not to go to a different provider.

This is really VERY POOR service as each time you speak to a different consultant and each time they want to start the process from the beginning!!! If I hear process one more time I am going to **** some one!!! After already waiting for more than a month for feedback/the promised deal match, I must each time... yet again... wait another 7 days????

Please can I actually get some ANWERS and not more empty promises!!!!

IS THIS THE WAY TO TREAT YOUR LOYAL CUSTOMERS? REALLY???

All I want is to do an upgrade (deal match as promised for 10gig during the day and 10gig at night for R130 (same as the Telkom deal I could have gotten at the end of JULY already). No need for a router or anything, it is just the DATA!!! This is a month later, still no deal match, still no feedback!! This is really not on VODACOM!!

Please can someone actually get back to me with what was supposed to be done already?!?!?!?!