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Betty M
1 reviews | Active since Nov 2012
07 Jun 2019, 21:30
Vodacom Upgrades Fradulent Accounts
I am tired about Vodacom and their services 2018 March My account was upgraded **********ly. The line was closed and terminated. June 2019 I receive the SMS and email regarding the same account that I owe R8000.00 can this issue be resolved.
********** 657
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Jun 2019, 13:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2019, 13:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Betty M's updateReviewer Update
13 Jun 2019, 12:31Hi Vodacom
Even today my query is not resolved. Can someone whom know what their doing action and close the matter. I am tired of this issue its be going since last year. ***
Even today my query is not resolved. Can someone whom know what their doing action and close the matter. I am tired of this issue its be going since last year. ***
BM
Betty M's update13 Jun 2019, 12:31
Reviewer Update
Hi Vodacom
Even today my query is not resolved. Can someone whom know what their doing action and close the matter. I am tired of this issue its be going since last year. ***
Even today my query is not resolved. Can someone whom know what their doing action and close the matter. I am tired of this issue its be going since last year. ***
Vodacom's replyOfficial
19 Jun 2019, 16:06Dear Betty,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply19 Jun 2019, 16:06
Official
Dear Betty,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
BM
Betty M's updateReviewer Update
27 Jun 2019, 11:05Hi Vodacom
Even today my issue is not resolved. One of your debtors collector by the name of Khaya told me that the matter can even be resolved next year.
Please close this account as now I am told I going to be listed under ITc.
BETTY MABUSO the balance on your Vodacom (Pty) Ltd Acc I*** has been reduced to R7573.46 for 48 hours Call VVM now to qualify ***
Even today my issue is not resolved. One of your debtors collector by the name of Khaya told me that the matter can even be resolved next year.
Please close this account as now I am told I going to be listed under ITc.
BETTY MABUSO the balance on your Vodacom (Pty) Ltd Acc I*** has been reduced to R7573.46 for 48 hours Call VVM now to qualify ***
BM
Betty M's update27 Jun 2019, 11:05
Reviewer Update
Hi Vodacom
Even today my issue is not resolved. One of your debtors collector by the name of Khaya told me that the matter can even be resolved next year.
Please close this account as now I am told I going to be listed under ITc.
BETTY MABUSO the balance on your Vodacom (Pty) Ltd Acc I*** has been reduced to R7573.46 for 48 hours Call VVM now to qualify ***
Even today my issue is not resolved. One of your debtors collector by the name of Khaya told me that the matter can even be resolved next year.
Please close this account as now I am told I going to be listed under ITc.
BETTY MABUSO the balance on your Vodacom (Pty) Ltd Acc I*** has been reduced to R7573.46 for 48 hours Call VVM now to qualify ***