VE
Victor E
1 reviews | Active since Oct 2014
08 Apr 2021, 12:41
Vodacom upgrades difficulties
I discussed my requirements in detail with the upgrades consultant before agreeing to an upgrade on an existing cell phone contract. The upgrade was app****, but not as I requested. I phoned the call centre to try & rectify but to no effect - I phoned again and spoke to a Philimon Mahlango who promised to call back but never did. I need to do an upgrade on another cell phone contract and also having difficulty having that done. My emails are plainly ignored. How serious is Vodacom about doing business & providing a service?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Apr 2021, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2021, 11:34 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and you were advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2021, 11:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and you were advised accordingly. Regards Consumer Website Team
Best regards,