Vodacom upgrades (deal match)

I would like to warn all Vodacom clients about Vodacom's 'deal match' service. I was planning on transferring my cellphone contract to another service provider and Vodacom offered me a 'deal match'. After careful consideration, I accepted their offer, but had to wait for a SMS to confirm that I accept it. When the SMS came, the monthly charge was completely different from the deal match offered. I did NOT accept it by return SMS and was advised that I would be contacted in 48 hours. This did not happen. Now I have tried to convince VARIOUS people at Vodacom to come back to me and re-activate my deal match and do the upgrade, but NO ONE is coming back to me. I am promised that the original consultant will call me back and that her manager has also been notified, but still NOTHING.

I do not know what to do next - it is like talking to a brick wall.

Users - please be careful - it seems like single users of Vodacom do not matter to them at all - and be careful to accept 'deal match' - this might BITE you.