RW
Rochelle W

1 reviews | Active since Apr 2018

24 Oct 2023, 12:27

Vodacom Upgrades

After 3 phone calls to get the upgrades reversed, I spoke to Kagiso at *** on the 6th of October. He supp**** me with the reference numbers and told me that all 3 upgrades will be reversed and that I will receive a sms as confirmation. As to date I haven’t received anything. *** – Ref: *** *** – Ref: *** *** – Ref: *** The upgrades was done by Vodacom call centre. It needs to be reversed so that I can go to the Vodacom shop to upgrade and receive a new phone on ***. The other two numbers: *** & *** needs to be reversed so that I can cancel these two lines as we don't use them anymore.

0
Replies (2)
Vodacom
Vodacom's reply24 Oct 2023, 14:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

RW
Rochelle W's update24 Oct 2023, 15:10
Reviewer Update
Thank you very much.