NH
Nicolette H
1 reviews | Active since Dec 2021
20 Aug 2024, 09:36
Vodacom upgrades
I was called in February to do an upgrade. After I received the quote I phoned in an tried to cancel the contract. I was mislead from day one. I have been trying to cancel this contract from day 2 March 2024. I have been given promise after promise and every week when I phoned in I get the same answer. This has been escalated and management is dealing with it. Needless to say I am now paying for something I didn't agree to. Vodacom is useless
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Aug 2024, 10:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Aug 2024, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
NH
Nicolette H's updateReviewer Update
20 Aug 2024, 16:513 phone calls later and still no success.
Now they want reference no, when I specifically asked for a reference no I was told there is no no.
I am done with Vodacom
Terrible service and such.****s
Now they want reference no, when I specifically asked for a reference no I was told there is no no.
I am done with Vodacom
Terrible service and such.****s
NH
Nicolette H's update20 Aug 2024, 16:51
Reviewer Update
3 phone calls later and still no success.
Now they want reference no, when I specifically asked for a reference no I was told there is no no.
I am done with Vodacom
Terrible service and such.****s
Now they want reference no, when I specifically asked for a reference no I was told there is no no.
I am done with Vodacom
Terrible service and such.****s
NH
Nicolette H's updateReviewer Update
21 Aug 2024, 11:00Well Vodacom you will NEVER see my business again. Apparently now I never cancelled my contract. Every word that comes from you and Elite mobile is nothing but lies
NH
Nicolette H's update21 Aug 2024, 11:00
Reviewer Update
Well Vodacom you will NEVER see my business again. Apparently now I never cancelled my contract. Every word that comes from you and Elite mobile is nothing but lies