Vodacom upgrades contracts without customer consent

Vodacom has still not sorted my complaint after they promised me it will be sorted. Vodacom you dont even respond or phone or email me you just escalate? I even went on monday 3/10/2022 in to the midrand offices and there they again escalated the problem and said it will take 72 hours to sort out it is now 4 day later? And gave me a reference nr again. Now what now? Here is my problem again.

I have had a router contract with vodacom the contract expired and acording to the rules you then go over to month to month until you cancel. On the 29/9/2022 someone from vodacom phoned me to ask if i want to renew the contract i declined and told the lady if i want to upgrade i will do it by myself and i will go in desember to sort out my contract. Next day 30/9/2022 i recieved an sms saying that the contract was now extended to 2024 and well done on my upgrade this message can through after 19:00 so the call centre was already closed. I phoned today the 1/10/2022 there the consultant told me i can not reverse this contract. I kicked up a fuss and told her that if they do not sort this out i will definitely go to hello peter. She then put me through to her supervisor she said she will escalate the problem. Well after a whole day off waiting nothing. ? I then went into your office in midrand corporate park on monday 3/10/2022 and they escalated it again and said it will take 72 hours now it is 4 days later. You send me a private respons on hello peter to say that you see all i say is true and that it will be sorted by the 4/10/2022 but still nothing ????? Please phone me *** or email me and get this nonsense sorted.