AF
Abdool F

1 reviews | Active since Apr 2023

04 Apr 2023, 09:49

VODACOM UPGRADES CONTRACTS WITHOUT CONSENT

So 4 of my contract expired in December 2022. However, Vodacom decides to upgrade all 4 contracts on their own without my consent. When I called the cancellation department, the lady said all 4 numbers had been migrated to a higher plan, but I need to speak to aftersales,

As usual, when I called aftersales, they say I need to speak to cancellation as they cannot do anything from their side.

Since this month they have now added an additional R172.99 for 3 gigs, to all my contracts.

Now I must waste more time on call with their consultants.

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2023, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
AF
Abdool F's update13 Apr 2023, 15:09
Reviewer Update
Its been 9 days and still no one has contacted me