AF
Abdool F
1 reviews | Active since Apr 2023
04 Apr 2023, 09:49
VODACOM UPGRADES CONTRACTS WITHOUT CONSENT
So 4 of my contract expired in December 2022. However, Vodacom decides to upgrade all 4 contracts on their own without my consent. When I called the cancellation department, the lady said all 4 numbers had been migrated to a higher plan, but I need to speak to aftersales,
As usual, when I called aftersales, they say I need to speak to cancellation as they cannot do anything from their side.
Since this month they have now added an additional R172.99 for 3 gigs, to all my contracts.
Now I must waste more time on call with their consultants.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
04 Apr 2023, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Apr 2023, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
AF
Abdool F's updateReviewer Update
13 Apr 2023, 15:09Its been 9 days and still no one has contacted me
AF
Abdool F's update13 Apr 2023, 15:09
Reviewer Update
Its been 9 days and still no one has contacted me
