Vodacom upgrades contract without consent, admits but does not reverse it

i got an SMS saying i have been upgraded on the number ending with 747, when i called to find out what this was about, a consultant admitted she made a mistake and upgraded the wrong number. i asked for reversal which she said she will get arranged. this was end March begging April, i got debited last month and when i called to find out why, they have not reversed the mistake, i called for the consultant 3 times from day before yestreday morning till now, the call centre says they will send an email to call back but im still waiting and its been near 50hours. please can someone resolve this. [04/30, 17:58] : Your Promotional My Gig 5 - 24 Month Hybrid has been activated and valid until 2021-04-30 19:57:33. To view balances, buy bundles & save dial *135# or visit vodacom.mobi. [04/30, 18:04] : Dear Talha Suleman your quotation has been processed 1- ********** ********** . Use the order number 1- ********** ********** when contacting Vodacom Customer Care on 082111 for further enquiries.