Vodacom Upgrades Chaos

I have been a Vodacom customer for over five years and keep upgrading my service. However, when I perform these upgrades, I request a quote from Vodacom to ensure what is on the telephone is correct in the figures. Surprisingly, the two quotes I received on my 2 Vodacom Numbers have been upgraded based on the quotations received. The one so-called upgrade was done on 5 June. Today is the 2 July, and I have not received any device or notification from Vodacom of the upgrade. For the second number, which I called Vodacom yesterday to discuss options, I also was upgraded even though clearly I requested a quote and not an upgrade of the number as the consultant indicated the specific deal I wanted was not available. To my surprise, it is still available, and when I called in this morning to take the required promotion, the upgrades department advised they could not do the upgrade as I was upgraded on the 1 July. Now, I have to wait 15/20 days for the cancellation team to process the cancellation before upgrading my profile. This is frustrating and not good business!