Vodacom Upgrades: Beware

In early December 2021 I did an online upgrade. Vodacom unilaterally cancelled that contract without notice to me. After numerous calls to Vodacom, they reinstated the contract. However, they did not deliver the new phone. Today I called them and was told that the reinstated contract had been cancelled. Again, without notice to me. Vodacom do what they like. They have not upheld their obligations in terms of the contract. They breach it with impunity. It is clear to me that they have little respect for me, their loyal customer for many years. It is time to port my number to MTN. When considering an upgrade with Vodacom, you may want to bear the contents of this complaint in mind. Vodacom's service is pathetic. Thus, for almost 4 months no new phone was delivered. Vodacom promised me that after the re-instatement of the