Vodacom UPGRADES are totally USELESS!!

O Vodacom, why does the horrible service just continue when dealing with the upgrades department!!!???

I please need some assistance with regards to an upgrade where I was promised a service which I am still not getting and it initially goes back to a previous complaint and still it is not being resolved properly!!

This is with reference to a quote 1- ********** ********** . I have originally spoken to Ashwin from the "Vodacom Hello Peter team". Once he confirmed that the deal match went through, he requested me to give all my relevant details (including delivery address) and I still specifically asked him why he need that as I will not be getting a device. He then told me I will get a new sim card (I then realized that my current one is old and apparently for a better streaming service, I will need a new one (but with the same number)?) and a voucher as part of my upgrade EVEN though I am not getting a new device. This can actually be checked as it must be on a voice recording with my primary number (call was made on 03/09).

I have been waiting for a week for confirmation (for them to phone me to verify the upgrade). This has not happened and I had to phone yet again to find out what was going on. I was told on 12/09 by one of the consultants that he will put in a service request as this is a different department. Now another week later from the original promised date (after this issue is already dating back to 30 JULY) and still no confirmation phone call... I then yet again phoned (17/09) and have spoken to a consultant informing me I will be getting nothing. I demanded to speak to a manager... Then I managed to speak to a "team leader" named "Kedi" (not even sure if this is her name as she have spoken very unclear) and was very rude to me when I asked her to confirm her name and position). She was not understanding at all and rude to me (as I was also rude as I was not happy with the level of service and the manner she have dealt with me from the beginning of the call). She tried to "convince" me that I was wrong to expect anything and I lost it!! I referred back to the quote and given her the number again... as the details is clearly on the quote! (The same details she is trying to convince me that I am wrong about) - I could hear she was not listening when I repeated the number... and asked her if she is taking the number down... She then told me very rudely that she does have it in front of her as it is on the system... Then she went on to ask me to give her my address as it is NOT on the quote... she still argued with me that it is not on the quote and it is!! Yet again... I lost it as all the relevant details are on the quote!! I clearly realized that I was not going to get anywhere with this person and I made her realize I had it with her horrible service and put down the phone!

However, after I have threatened to submit another complaint on Hallo Peter and to report you guys to the ombudsman... As I felt like this is surely the last step as I am clearly not being valued as a customer - I have received a sms that my order was successfully processed (as I was busy typing my complaint)!!

Now that I was at least taken seriously, I need someone ELSE (not the useless UPGRADES department) to please verify my details as I refused to speak to "Kedi" when she tried to phone me back! I am not very trusting (after this shocking service from a TEAM LEADER???) that the correct item/s will go to the correct address.

Please check this out on the quote/system and kindly phone me, please? This is a matter of URGENCY to ensure this was processed as it should have.