Vodacom Upgrades.... Absolutely pathetic service.

One of numbers are due for an upgrade and I decided to do the upgrade via Vodacom online. This was by far the biggest mistake I made with cell phone by far!!!

The initial upgrade process seemed to have went well, with the upgrade complete and awaiting confirmation. I then receive a call within the next day or two and the confirmations attendant informs me that my account number was captured in place of my I.D number. The agent then tells me that the upgrade will need to be recaptured.

Almost a week goes by without any feedback so I decide to call Vodacom, only to be told that my upgrade has been cancelled due to the above... Whatever happened to common courtesy??? No one informed me of the cancellation!!!

After leaving countless messages for the Agent that initially captured my contract, she eventually called after approximately 5 days, stating the she hadn't been informed of my call. She then recaptures the upgrade and asks me for a copy of my I.D, which I sent to her senior advisor (in the JPG format). The agent informs me that she will give me feedback in 4 days time.

Again, no feedback was given so again I decided to call back and get told that I need to sent the I.D in pdf format... Are you guys ****** serious??? Can you not convert a jpg into pdf??? All of this, FOUR days after I sent the document to you!!!!

The departments involved are absolutely pathetic and show no customer service whatsoever. I regret moving my contract from my previous service provider.... Lesson learnt I suppose, you get what you pay for!!!!