MS
MARC S
1 reviews | Active since Mar 2014
03 Mar 2022, 14:57
Vodacom upgrades: a waste of time
On 2 December 2021, I did an upgrade. It is now 3 months later and I have not received the phone. I called Vodacom today. They said the upgrade was cancelled because the phone was not delivered. Not only was I not contacted as to the date and time of the intended delivery (which any reasonable person would expect the courier to do), Vodacom thought fit to unilaterally cancel the upgrade without notice to me.
Vodacom have treated me poorly and with disrespect. I have been a customer for many years and have a number of contracts with them. Clearly they have no loyalty.
I am investigating the porting of my phones and moving the contracts to MTN, who are a far better option.
Vodacom's service is pathetic.
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Replies (2)
Vodacom's replyOfficial
04 Mar 2022, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2022, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
MARC S's updateReviewer Update
07 Mar 2022, 15:20Vodacom have an automated reply. That reply is "Kindly be advised that a consultant will make contact with you in due course to assist with your query". Vodacom has not made contact with me. I wouldn't hold my breath. The number of daily complaints against Vodacom on this web site is astounding. It's testament to Vodacom's shocking service. Time to move to MTN.
MS
MARC S's update07 Mar 2022, 15:20
Reviewer Update
Vodacom have an automated reply. That reply is "Kindly be advised that a consultant will make contact with you in due course to assist with your query". Vodacom has not made contact with me. I wouldn't hold my breath. The number of daily complaints against Vodacom on this web site is astounding. It's testament to Vodacom's shocking service. Time to move to MTN.