AP
Ashley P

1 reviews | Active since Oct 2023

20 Nov 2023, 15:30

Vodacom upgrades a ****

To all those that are considering upgrading with Vodacom i strongly suggest you rethink that decision!! I have just canceled one contract with vodacom and am now canceling my second next will be my RED VIP contract when it comes up and then my fibre. When you try to upgrade you are now prompted by a screen "deals you qualify for" based on your credit profile. I have been a customer of vodacom for 20 years with 4 contracts on my name now they sneakily only allow you to navigate these deals you qualify for which do not include the deals they advertise online and on social media, upgrading only favors there terms and does not allow you to select the specials they advertise, to add insult to injury they term it based on your credit profile......hmmm so i can upgrade to a contract costing R2000 pm but not one costing R200 pm how do they arrive at this conclusion? Total ******* of loyal customers, not interested in longevity only new subscriptions.....disgraceful

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2023, 07:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,