Vodacom Upgrades

My daughter broke her phone. I am the contract holder. I tried to upgrade online, but got the message there was a "problem with the account" (it is paid up). Anycase I called the contact centre and spoke to (who seemed to be at the time) a very nice lady by the name of Yvonne. I ordered a new phone for my daughter last week Wednesday. My daughter got an SMS with the quote number. Skip forward to today, and when I queried the status of the order with Vodacom, I found out that the phone was not even ordered.

Now because the upgrade department only works until 18:00 Vodacom cannot sort out my problem until tomorrow.

As per usual (with this and all of my previous problems, the Vodacom call centre staff are the most unhelpful people around.