Vodacom Upgrades

<p>I called Vodacom on 28 July to upgrade my sim card only plan with a Uchoose Smart M sim card only plan for R349.00 p/m which includes double the minutes, sms's and date I currently received. During the conversation I was told that my new plan I was upgrading to will be active as of 1 August 2016. I also received confirmation after the call that my order was requested. </p> <p>I called again on 1 August 2016 to follow up on my upgrade, as my minutes, data and sms's was not upgraded. I called the customer care department three times , just to be put through to the upgrade department. My call was cut all three times. I was also told by the lady that the upgrade status is showing "open", which she could not understand because it had to be completed before the 1st of August 2016. I then phoned the sales department and both times I was put through to the upgrade department and again my calls were cut. I decided to call the upgrade department directly, after waiting more than 20 minutes, I was transferred again, and my call was cut again. I do not understand why it is such a hastle to contact Vodacom. I expect them to give me an update on my upgrade as I will not be contacting them again.</p>