Vodacom ***** upgrades

I phoned Vodacom to cancel a contract. Was on line for quite some time with no consultants answering. Then Vodacom Upgrades phoned me back. I explained the whole cancellation and miss D Chetty (002) consultant said to me she can give me all these devices. I asked numerous times if this is going to affect my contract dates as my have to renew in December and she said no. I asked numerous times if this was going to cost me more and she again said no. So when the delivery got here only 2 devices got delivered. I phoned to ask about the 3rd and they said no info on the system on the 3rd. So I left it as this was a gift from Vodacom. Yeah right now a month after I find out my contracts have been extended and the phones given to me was not what I would have selected. From Saturday up to today ( Tuesday) I've been trying to find what happened. I spoke to Cee-Jay on Saturday who told me as a what ever member I could phone him anytime. Guess what. He moved departments today s I phoned. There this morning now he is gone. Then spoke to Kuleleko who assisted where he could and transferred me to after sales. there I spoke to Pretty who refused to give me her surname as per their protocol sha can not give her details. Her attitude was ***** you we will listen to the recording but you will pay. How the hell did this happen. You upgrade me with something I did not ask for. I give it to people who need it and grand kids now you tell me to give it back and maybe they will listen to the recording. You do not even have my detail or the whole story. When I called her ( Pretty )M out on it she told me I can phone back and speak to another consultant, I did just that. No better assistance. I asked to speak to a manager and was told that sorry , I will let my tams lead know and we do m=not know who the manager is. Up to now.... no contact from The Vodacom After Sales Team lead.