JN
Jaco N

1 reviews | Active since Oct 2012

09 Oct 2017, 11:00

Vodacom Upgrades | 27 Month Contracts!

Vodacom forces me to pay for my contract for 27 Months, due to an early upgrade they offered, and they are not responding to my queries about this. They simply pass me between call centre departments and then they gave me an email address at the domain ********** to contact...

0
Replies (3)
Vodacom
Vodacom's reply09 Oct 2017, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Oct 2017, 07:01
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

JN
Jaco N's update10 Nov 2017, 12:56
Reviewer Update
My subsequent experiences have just been as bad with Vodacom. About a month ago I requested an upgrade online and was informed an agent will phone me. I got a call from Vodacom but it got hung up before I could answer.... to date no phone call have been received back.... and when I checked today on the system I apparently no longer qualify for an upgrade. Please assist.