Vodacom upgrades

I upgraded online on 14 July. The phone was supposed to be delivered within 3-5 working days. After enquiring about it 3 times already I'm still awaiting my delivery. The phone is still at their warehouse as we speak and not yet despatched to the courier 3 weeks later. I expect more from their customer care, who act as if they don't care and make no attempt to help me. I have been a loyal customar for more than 8 years. Unacceptable!