1 reviews | Active since Dec 2015
Vodacom upgraded system and changed my subscriptio
Vodacom has had a system upgrade and changed my subscription. As a result of this, I have lost my data (1.3 gig) for Feb and has not received any data for March. I have phoned in and logged a call Ref S3/GP23W/W6SYO a week ago but no one has helped me. My previous contract was a 2Gig MBB 24 months top up. When my data was finished, I would load airtime for R79 and then convert it to 1 Gig data. As I need to use the internet for my studies, I loaded airtime on this contract, but now have to pay R149? As this contract was changed to Mygig 2 Prom as per the call centre.<br> On my previous invoices I was charged R109 for my 2 gig which is correct and it states 2GB MMB, but now it shows as mygig 2 promo@R99 24months. I did not change my contract and would like it to be rectified.<br> <br> The lady who logged my call could see the problem/error, but why can it not be fixed? Why is it taking so long? I cannot tell my college that vodacom is the reason my assignments are not submitted????<br> <br> <br>
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
