Vodacom upgraded my grandfather contract without his consent!!!!

Item: Vodacom
Rating: 1
Author: Landi J

We are very upset with the service we received from vodacom. We have been trying to cancel this contract now for my late grandmother. Everytime we phone their only response is to put in a request.They now have upgraded this contract for another 2 years without my grandfather consent and knowing of it. How can vodacom take such advantage of an eldery person????

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 May 2022, 12:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 May 2022, 12:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Landi J's updateReviewer Update

24 May 2022, 06:03

Thank you vodacom for your assistance in the matter and we are very pleased with your service. We are very grateful that this matter is being resolved 😁😊

Landi J's update24 May 2022, 06:03

Reviewer Update

Thank you vodacom for your assistance in the matter and we are very pleased with your service. We are very grateful that this matter is being resolved 😁😊