AS
Alex S

1 reviews | Active since Dec 2019

31 Mar 2021, 12:50

Vodacom upgraded my contract without my permission

I was phoned my Vodacom with them pressurising and rudely suggesting I should upgrade my number, I was told I had to upgrade to to able to still use my number and the new contract would be "cheaper"

All of this was obviously a lie and I clearly and repeatedly said NO and then Vodacom upgraded my contract without my permission

Now it's a big struggle to cancel this upgrade which I never said yes to. My contract is more expensive than before and I was charged R300 for the upgrade which again I never said yes to.

Vodacom are *****s and *************. Avoid them at all costs. This is massive *****!

0
Replies (1)
Vodacom
Vodacom's reply31 Mar 2021, 13:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team