vN
vernisha N

1 reviews | Active since Mar 2014

20 Jul 2017, 15:44

VODACOM UPGRADED CONTRACT WITHOUT PERMISSION

<p>HI</p> <p> </p> <p> </p> <p>ON THE 10 JUNE 2017 A GENTLEMENT IN THE SOLUTIONS DEPARTMENT ASKED ME TO GET A AFFIDIVATE REGARDING MY *****ULANT LINE TAKEN WHICH IS ********** 844 ON THE 31 AUGUST 2016, WITHOUT MY PERMISSION. I HAVE SUBMITTED ALL REQUIRED DOCS TO VODACOM BUT NOTHING WAS RESOLVED.</p> <p> </p> <p>I NOW FIND MYSELF CALLING VODACOM AND NOT REACHING A RESOLUTION. ALL THEIR CALL CENTRE AGENTS ARE SO LOST AND CONFUSED</p> <p> </p> <p>PLEASE HELP RESOLVE MY QUERY. VODACOM NEEDS TO REFUND ME MY MONEY. ALL OF IT.</p> <p>I AM PAYING FOR AN ACCOUNT THAT I NEVER SIGN UP FOR AND USE.</p> <p> </p> <p>CALL ME URGENTLY ********** 599</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team