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Daemos C

1 reviews | Active since Aug 2023

01 Mar 2024, 09:14

Vodacom Upgrade Woes

What a horrible experience trying to upgrade today. I previously got a "gaming laptop" from Vodacom some 3 years ago. Today I am due to upgrade and was looking to get a new laptop to replace the old one. Lo and behold I don't qualify for a new laptop at any price pm, but I qualify for a R3.5k a month contract for an iPhone 15 Pro. How does that work? I spoke to one of Vodacom's upgrade consultants regarding this and apparently it's a known issue and many people have complained before, but nothing is done. Once their system has decided what you can get, then you're stuck. Trying to escalate the matter only results in you getting stuck in an endless "please hold" queue with their customer service line. Definitely not the company they used to be. What a pity.

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Replies (3)
Vodacom
Vodacom's reply01 Mar 2024, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DC
Daemos C's update05 Mar 2024, 11:30
Reviewer Update
Up until now, no one has contacted me.
I just chose a different type of device to upgrade to. Because why, as an almost 20 year long loyal customer, would I expect that loyalty to be reciprocated.
DC
Daemos C's update08 Mar 2024, 16:34
Reviewer Update
Once again your *********** delivery partner cannot find my address. No one contacts to confirm. Can't get through to anyone. Updating address via their delivery management portal does not nothing.
I think it's time I switch to MTN. God, how bad can your service get?