SI
Shafiq I
1 reviews | Active since Jul 2014
06 Mar 2025, 12:17
Vodacom upgrade without consent
No response from Vodacom after I complained about being overcharged. They upgraded my contract without my consent and deducted my account after being **** to by one of their agents. They can get their phone back. How many other people are they dishonest to.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Mar 2025, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2025, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Mar 2025, 16:38 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that our Online Sales/ Upgrades Team did confirm that feedback has been provided. Please see communication below:
Please be advised the client has been contacted and assisted - migration reversal done as per client request in 14 days. SR *** logged for credits.
We have also reviewed your account and migration reversal was done and a credit was passed for one-month subscription.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that our Online Sales/ Upgrades Team did confirm that feedback has been provided. Please see communication below:
Please be advised the client has been contacted and assisted - migration reversal done as per client request in 14 days. SR *** logged for credits.
We have also reviewed your account and migration reversal was done and a credit was passed for one-month subscription.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2025, 16:38
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that our Online Sales/ Upgrades Team did confirm that feedback has been provided. Please see communication below:
Please be advised the client has been contacted and assisted - migration reversal done as per client request in 14 days. SR *** logged for credits.
We have also reviewed your account and migration reversal was done and a credit was passed for one-month subscription.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that our Online Sales/ Upgrades Team did confirm that feedback has been provided. Please see communication below:
Please be advised the client has been contacted and assisted - migration reversal done as per client request in 14 days. SR *** logged for credits.
We have also reviewed your account and migration reversal was done and a credit was passed for one-month subscription.
Regards,
Consumer Website Team
Best regards,