PS
Philisiwe S
1 reviews | Active since Mar 2022
17 Mar 2022, 07:54
Vodacom upgrade went wrong!
I did an upgrade for 2 lines with Vodacom on 4 February 2022. A sales consultant told me I will pay R598pm for the upgrade.
On 9 March 2022 I received an invoice for R1121.96 I have been calling them since the day I received the invoice, two of their consultants tried to assist me, they told me that I should go to a nearest Vodacom store and request to listen to the sales transaction between myself and their consultant . I strongly believe this is inappropriate and inconvenient on myside hence I did the upgrade on the phone never wanted to go to the shop at first!
I was never going to take a contract that would cost R1121.96 because I have a tight budget. The sales person sold me a lie and Vodacom has to fix this problem without causing unnecessary drama and inconvenience in my life. I can't afford this amount!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Mar 2022, 08:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2022, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PS
Philisiwe S's updateReviewer Update
17 Mar 2022, 12:11I'm looking forward to a resolution based on the initial agreement of the upgrade R598pm as per the sales consultant.
Thank u.
Thank u.
PS
Philisiwe S's update17 Mar 2022, 12:11
Reviewer Update
I'm looking forward to a resolution based on the initial agreement of the upgrade R598pm as per the sales consultant.
Thank u.
Thank u.
Vodacom's replyOfficial
18 Mar 2022, 11:57Dear Philisiwe Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided regarding your account.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2022, 11:57
Official
Dear Philisiwe Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided regarding your account.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,