VI
Veronique I
1 reviews | Active since May 2017
08 Oct 2019, 11:55
Vodacom upgrade wait 4 years not 2 anymore???
Every 2 years my Vodacom contract gets upgraded. In 2015 was the original contract, in 2017 I had an upgrade. Now in 2019 they don't want to upgrade my contract but want me to keep paying. I phoned in March to upgrade Vodacom says my contract they say ai must wait 4 years now. I disputed the matter in March 2019 and they said there was an error and I am due for an upgrade in September 2019. September passed so I phoned now they now they say only upgrade in 2021 now 4 years later that's unacceptable!! I've been phoning for 6 months only stories is what I hear. Everytime I must hear they made a mistake but they don't solve it so what now? R A
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Vodacom's replyOfficial
08 Oct 2019, 13:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 10:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the account holder, query has now been resolved.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply29 Oct 2019, 10:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the account holder, query has now been resolved.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team