MP
MARITZA P

1 reviews | Active since Feb 2012

25 Jun 2022, 10:33

Vodacom upgrade to 36 month instead of 24 month

Initially I was very impressed that the consultant assisted me so well with the upgrade of my Vodacom contract. Unfortunately I realized today that I was "upgraded" to a 36 month contract despite me specifically asking the consultant if it was a 24 month contract and him confirming this more than once. I am now forced to spend time, which I don't to try and get this sorted out. It seems Vodacom can't sort it out immediately as the upgrade was done through a third party. By me agreeing to the terms and conditions(in which the consultant again confirmed the period to be 24 months) constitutes a legally binding contract, yet here I am struggling to get my contract sorted.

0
Replies (2)
Vodacom
Vodacom's reply25 Jun 2022, 11:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MP
MARITZA P's update05 Jul 2022, 19:24
Reviewer Update
The problem is still bot solved.