MP
MARITZA P
1 reviews | Active since Feb 2012
25 Jun 2022, 10:33
Vodacom upgrade to 36 month instead of 24 month
Initially I was very impressed that the consultant assisted me so well with the upgrade of my Vodacom contract. Unfortunately I realized today that I was "upgraded" to a 36 month contract despite me specifically asking the consultant if it was a 24 month contract and him confirming this more than once. I am now forced to spend time, which I don't to try and get this sorted out. It seems Vodacom can't sort it out immediately as the upgrade was done through a third party. By me agreeing to the terms and conditions(in which the consultant again confirmed the period to be 24 months) constitutes a legally binding contract, yet here I am struggling to get my contract sorted.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
25 Jun 2022, 11:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jun 2022, 11:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MP
MARITZA P's updateReviewer Update
05 Jul 2022, 19:24The problem is still bot solved.
MP
MARITZA P's update05 Jul 2022, 19:24
Reviewer Update
The problem is still bot solved.
