Vodacom upgrade still pending authorization
<p>So about a week ago I placed 2 individual orders for 2 of my contracts to be upgraded - I even got an additional call back verifying that the phones would be shipped together.</p> <p> </p> <p>I phoned Vodacom Online's contact centre last Thursday and asked about when my phones would be delivered. The sales agent verified my details and said that the phones should be handed to the courier by Friday or Monday.</p> <p> </p> <p>Monday came and I phoned Vodacom to find out when the courier was planning on delivering the phones or if they could give a tracking number so I could communicate with the courier directly. The tune then seemed to change and I was told that the phones would not be arriving as the upgrades are still pending authorisation. I told the agent that I wanted someone to contact me within 24 hours with a solution to the issue and they confirmed that they would. Low and behold, no call today and here I am a week after applying for an upgrade and Vodacom shows know interest in my business.</p> <p> </p> <p>Please contact me so I can terminate all 3 of my contracts. 2 of them should be able to be terminated by the end of next month. The other in June.</p> <p> </p> <p>I look forward to further excuses.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no contact from Vodacom. Perhaps I should block their debit order for the next payment?
I don't know. Not getting even the most basic level of customer service and paying a Vodacom bill of almost R1000 a month. Obviously my pockets aren't deep enough to peak this company's interests.
Still no contact from Vodacom. Perhaps I should block their debit order for the next payment?
I don't know. Not getting even the most basic level of customer service and paying a Vodacom bill of almost R1000 a month. Obviously my pockets aren't deep enough to peak this company's interests.
Still no contact from Vodacom. Phoned them myself today and was told that the upgrades are still pending validation and that the reason they're having this issue is because of a new system they implemented which is now giving them problems and affecting other customers too.
When I asked what the way forward is they just told me to wait. Even though they've been trying to fix this issue for 2 weeks already and admitted to this over the phone.
When I asked if I cancel the upgrades and go do them at a store if I'd still have issues, the agent again didn't know what to say about it.
I'm at my wit's end with these people and the more I persist, the less they seem to care about resolving this issue.
Still no contact from Vodacom. Phoned them myself today and was told that the upgrades are still pending validation and that the reason they're having this issue is because of a new system they implemented which is now giving them problems and affecting other customers too.
When I asked what the way forward is they just told me to wait. Even though they've been trying to fix this issue for 2 weeks already and admitted to this over the phone.
When I asked if I cancel the upgrades and go do them at a store if I'd still have issues, the agent again didn't know what to say about it.
I'm at my wit's end with these people and the more I persist, the less they seem to care about resolving this issue.