MM
Marius M
1 reviews | Active since Mar 2012
10 Jun 2019, 15:29
Vodacom Upgrade Shambles
I upgraded my sim-only Vodacom data contract online on Thursday, 30 May 2019, with the expectation that it would be effective by 1 June, which should be straight-forward, as it's only the data volume that's changed. I haven't received any response from Vodacom since then.
To make matters worse, I've received an invoice on the existing contract for R259 for 5GB data, which is ridiculous and amounts to ****************. I would like to cancel my contract, as the upgrade obviously hasn't been processed.
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Replies (2)
Vodacom's replyOfficial
10 Jun 2019, 16:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2019, 16:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Marius M's updateReviewer Update
11 Jun 2019, 11:04Due to a system error my upgrade request was cancelled. According to the consultant, the upgrade can be done now, but the exorbitant invoice that has been raised as a result of this incompetence cannot be credited.
Vodacom doesn't appear interested in retaining customers. So long!
Vodacom doesn't appear interested in retaining customers. So long!
MM
Marius M's update11 Jun 2019, 11:04
Reviewer Update
Due to a system error my upgrade request was cancelled. According to the consultant, the upgrade can be done now, but the exorbitant invoice that has been raised as a result of this incompetence cannot be credited.
Vodacom doesn't appear interested in retaining customers. So long!
Vodacom doesn't appear interested in retaining customers. So long!