LR
Lufuno R

1 reviews | Active since Jul 2014

17 May 2021, 11:56

Vodacom Upgrade ****

Good day,

I have been with Vodacom for more than 15 years. I was contacted by one of your agent to upgrade my number in February 2021. I was supposed to get 5 gig on a monthly basis and R3000 once off pick n pay voucher. I followed up with Vodacom about the voucher as I never received the voucher. Since today I never received my voucher.

I feel like I was ****med since I upgraded my number under false information. I have tried to call expext more promos but their number doesn't not exist. Whenever I try to contact vodacom customer service they try to offer me other products or just cut off my line. I don't want other products I want my voucher as It was offered to me.

Regards,

Lufuno

0
Replies (1)
Vodacom
Vodacom's reply17 May 2021, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team