ML
Mark L
1 reviews | Active since Sept 2019
06 Apr 2021, 09:09
Vodacom Upgrade ****
Vodacom Called Me for a upgrade And quoted the amount to me of R418 per month. But then i was being Billed R545 per month. I then contacted Vodacom but they sent me in circles from Billing to cancellations to Upgrades then Back to billing. None can help me. I upgraded from Vodacom itself not a third party.
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Replies (2)
Vodacom's replyOfficial
06 Apr 2021, 09:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 09:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Mark L's updateReviewer Update
06 Apr 2021, 09:26I further Contacted Vodacom and they said yes the discount has not been loaded. They will send a request to the relevant people to correct the issue. However the incorrect amount will still be taken from my account tomorrow (7 April and not much i can do about it unless i contact my bank. Its not my bank issue). this to me should be *******.
ML
Mark L's update06 Apr 2021, 09:26
Reviewer Update
I further Contacted Vodacom and they said yes the discount has not been loaded. They will send a request to the relevant people to correct the issue. However the incorrect amount will still be taken from my account tomorrow (7 April and not much i can do about it unless i contact my bank. Its not my bank issue). this to me should be *******.