RM
Rudy M

1 reviews | Active since Jul 2016

05 Jul 2016, 13:25

Vodacom upgrade ****

<p>End of last month I reached the glorious 21st month of my 24 month contract and was offered an upgrade by Vodacom to the latest and greatest phone (an offer I took up several times in the past withouth issues).</p> <p>I now find myself pay off not 1, but 2 devices for the next 3 months??? </p> <p>I have a clever idea for Vodacom...why not offer upgrades after 1 year so you can ******* your customers even more by making them pay double handset fees for a whole year!!!</p> <p>My new Contract states: If you have signed up on a 24 month contract you will be eligible for upgrade on the 22nd month of the 24 month contract. (Nothing that relates to customers having to continue to pay for their old headset in parallel). </p> <p>No Vodacom, no. When you offer us early upgrades, let it be based on our spending history with you and be true to your special offers.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2016, 05:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,