Vodacom Upgrade ****
<p> I have been trying to cancel my upgrade for a second contract on my name since August as the sales representative gave me the incorrect information. Due to the service calls being recorded I requested that they listen to what was promised and due to this I extended my second contract. I have now logged 5 complaints with the callcentre with no response. Each time I follow up on my query the complaint has been closed with no resolution. I am beyond frustrated and have been paying for this extra contract now for 3 months!! Please help!!!</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
If only this was true! I have been told the same story for 3 months, no consultant, manager, supervisor has assisted. Please look on my profile for details regarding the complaint. I think I have repeated it enough to different agents with no resolution.
If only this was true! I have been told the same story for 3 months, no consultant, manager, supervisor has assisted. Please look on my profile for details regarding the complaint. I think I have repeated it enough to different agents with no resolution.
Only because I am not willing to repeat myself: I bought the second contract two years ago and never really used the contract. When I was contacted by Vodacom to upgrade my contract I immediately asked the agent to cancel this second contract. She said that I should know that I will be losing 2 years’ worth of data and airtime that accumulated on this contract and that if I agree to extend this contract she will carry all this data and airtime over for me to use. This has obviously not happened and when I was sent the handset the simcard was also the incorrect size.
Please listen to all my service calls and the original call mentioned above and give me a solution. I would like to be refunded for the 3 months I have been paying for this contract.
Only because I am not willing to repeat myself: I bought the second contract two years ago and never really used the contract. When I was contacted by Vodacom to upgrade my contract I immediately asked the agent to cancel this second contract. She said that I should know that I will be losing 2 years’ worth of data and airtime that accumulated on this contract and that if I agree to extend this contract she will carry all this data and airtime over for me to use. This has obviously not happened and when I was sent the handset the simcard was also the incorrect size.
Please listen to all my service calls and the original call mentioned above and give me a solution. I would like to be refunded for the 3 months I have been paying for this contract.
Matter is still not resolved. They apparently say the consultant did not confirm that the data and airtime will be transferred. I asked them for a copy of the recording as I will take the matter further. It's been two weeks with no reply.
Matter is still not resolved. They apparently say the consultant did not confirm that the data and airtime will be transferred. I asked them for a copy of the recording as I will take the matter further. It's been two weeks with no reply.
Spoke to the call centre just now. Agent could not hear me and I raised my voice. He then said he will not service me if I scream at him. Thereafter stopped assisting me.. I could hear him in the background but he blatantly stopped speaking to me. What is going on with Vodacom 's service???????!!!!!!!
Spoke to the call centre just now. Agent could not hear me and I raised my voice. He then said he will not service me if I scream at him. Thereafter stopped assisting me.. I could hear him in the background but he blatantly stopped speaking to me. What is going on with Vodacom 's service???????!!!!!!!