Vodacom upgrade *****s

Two of my Vodacom accounts have been up for upgrade since Oct 2025. I called the cancellation department and then got persuaded to choose a cheaper option (no device). During the call, the lady told me that if i wanted to cancel the upgrade, i could just call Vodacom and cancel, which i then did. I received an sms stating that i would get an email and sms confirming the cancellation of the upgrades. On 30 Jan, all my services on Vodacom was halted. When phoning to enquire, i was told that I upgraded and that i had reached my limits. My contracts now only end in 2028. I am under debt review, and Im honestly looking for a way to report them to the NCR due to reckless lending