CW
Clifford W
1 reviews | Active since Apr 2018
04 Jun 2024, 07:00
Vodacom upgrade ****s.
I called in and confirmed via phone call that my account was fully paid up and my last debit order for my previous contract was to be deducted in April. Then May comes along and it was deducted again, when I called in and confirmed this was the last payment for old contract your employees confirmed it was. Now today I get debit ordered for my old contract again plus my new contract when I was informed it wasn't going to happen. I wish I never took this upgrade. You are starting off again with your useless assistance and lies.
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Replies (3)
Vodacom's replyOfficial
04 Jun 2024, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2024, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CW
Clifford W's updateReviewer Update
04 Jun 2024, 07:24Your consultants are just as useless and never contact us back. Your consultants wait for it to blow over literally.
From your upgrade team, service team and supervisors you have no clue how about the customer service side. Your supervisors hide behind these generated smss and never contact you back. Your so called service team read from a script the way they reply or deal with issues. When you argue they become snowflakes and put down the phone in your ear. Yet I'm the person paying the bill. Upgrades team are just as useless.
From your upgrade team, service team and supervisors you have no clue how about the customer service side. Your supervisors hide behind these generated smss and never contact you back. Your so called service team read from a script the way they reply or deal with issues. When you argue they become snowflakes and put down the phone in your ear. Yet I'm the person paying the bill. Upgrades team are just as useless.
CW
Clifford W's update04 Jun 2024, 07:24
Reviewer Update
Your consultants are just as useless and never contact us back. Your consultants wait for it to blow over literally.
From your upgrade team, service team and supervisors you have no clue how about the customer service side. Your supervisors hide behind these generated smss and never contact you back. Your so called service team read from a script the way they reply or deal with issues. When you argue they become snowflakes and put down the phone in your ear. Yet I'm the person paying the bill. Upgrades team are just as useless.
From your upgrade team, service team and supervisors you have no clue how about the customer service side. Your supervisors hide behind these generated smss and never contact you back. Your so called service team read from a script the way they reply or deal with issues. When you argue they become snowflakes and put down the phone in your ear. Yet I'm the person paying the bill. Upgrades team are just as useless.
Vodacom's replyOfficial
04 Jun 2024, 08:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2024, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team