VODACOM UPGRADE - RAM DELIVERY

<p>Hi,</p> <p> </p> <p>I have updraged my contract with Vodacom last week 29/06/2017 via telephone. I was told that if i did not get it by Friday afternoon i would get it by Monday morning. After confirming my details and delivery address.</p> <p> </p> <p>Friday i called the sales department and the Updrade department on Friday to follow up and i was asked to confirm the delivery address again which i did. Vodacom confirmed i willreceive the phone Monday .</p> <p> </p> <p>Monday monring i receive a mail from Ram stating:</p> <p>We have received your parcel from VODACOM for delivery to NO HOUSE NUMBER. </p> <p> </p> <p>I phoned RAM and gave them my tracking number, and was told that the phone will not be deliered monday. They have not recevied the package, and that there is a querie on thedelivery address i must phone Vodacom.</p> <p> Phoned vodacom and spoke to Noma and Refiloe at 8.34am. which was was on the phone with for more than 45minutes. Refiloe updated my delivery address and send it to the query department. </p> <p>Still no pnone on Monday.</p> <p> </p> <p>I recevied an sms on Monday 8.57 - if my query was not resolved simply reply no. I rep**** no and recevied a call from Vodacom and spoke to Nomi at 9.31- she phoned the online department and they told her that the package was delivered to RAM on the 1st of July and that they are busy with deliveries and that i would now only receive my phone on Tuesday. </p> <p> </p> <p>I have spoken to RAM this morning 04/07/2017 and they said that the phone is still with vodacom in midrand and that i have to contact them. </p> <p>I phoned vodacom sales department ********** and spoke to Nomi and Tina. They said that Ram must pick up the phone from Vodacom. (They must send a driver) then only can the phone be delivered to me. </p> <p> </p> <p>I am really fristrated because i have spend more than 2 hours on the phone and still i have not recevied my phone.</p> <p>This is unacceptable.</p>