VODACOM upgrade & RAM

I upgraded my contract to get a new device 2 weeks ago but the *********** consultants keep getting my address wrong and RAM is failing to deliver the Reference is K321801 I call daily to get assistance and consultants are just as useless I have no resolution but instead I’m forced to keep my cool and be polite when I’m getting the disgusting service I would like someone senior to be in contact and advise what other steps I can take because no one others to call me back I have to do the chasing it’s becoming annoying really I’m disgusted and disappointed with Ram & Vodacom and please spear me the ******* of ***** if your client has all the things your requesting for ready for you to deliver then I suggest you fix yourself secondly if RAM IS DELIVERING IS IT NOT LOGIC TO CALL AND CONFIRM MY ADDRESS UNLIKE SENDING ME A TEXT ONLY TO GET AN UNDELIVERED BECAUSE OF YOUR INCOMPETENCE THIS IS ******* HONESTLY