Vodacom Upgrade Process - Misleading/Flawed

I am totally disgusted with Vodacom and lack of capability to resolve my issue.

I have a number of contracts currently on my name with 3 due/overdue for an upgrade. However upon attempting to perform upgrades both in store and online, I cannot select any devices or deals due to being on debt review.

This was not was advised previously and I was able to upgrades previously provided my package did not change with new devices. This is not the case any longer and I was not informed about this restriction at any given time. In this scenario I had also app**** for special deals which will actually reduce my monthly spend and require me to pay less that currently even with receiving a newer device.

The inconsistency of sending customers upgrade notifications but not allowing to do any upgrades is frustrating to say the least. My debt reviewer administrator has even advised that Vodacom cannot do this as they were not added as an account for my review process.

More often than not my bill is paid on time if not earlier than time. The only time I do have an issue is when Vodacom provides their invoices late or I cannot retrieve the invoices at all from their website or app, resulting in me submitting late claims and only getting reimbursed for some of my contracts, as these are paid for by my employer.

I am in a situation now where I am due for these upgrades and cannot even move forward with because the deals are not available in my profile despite being less than monthly spend for the additional contracts.

The upgrade notifications are misleading and whats the use of being a loyal Vodacom customer of over 15 years to be treated like this and not be provided the correct consideration. Yes, I am on debt review but it is the right thing to do as a consumer who took action to address that.

I would understand if I was going for a higher/package deal with a device included. This is not the case. As even with lower deals/devices I cannot perform any upgrades that is aligned with my expectation.

I hope that Vodacom could get on this as soon as possible as I have tried instore/app/online upgrades all with the same result.

A loyal but extremely unhappy Vodacom customer!!!