Vodacom upgrade platforms need an upgrade

<p>Decent service and fast upgrades was the reason I moved to Vodacom years ago. For the last two years upgrading my contracts have become a frustating waste of time. There is absolutely no response to an online upgrade apllication. When you phone the call centre they start the process all over, and then you wait. They can't upgrade you on the same call as someone else have to phone you back to confirm it's a "legitimate" upgrade. You phone back a few days later and sorry Vodacom can't help you as they have to call you, you can't call them!! It used to take me 2 to 3 days from start to finish. Now you start with a QUOTE, that has to be CONFIRMED before it's transferred to an ORDER, for which they have to confirm STOCK before a DELIVERY date can be scheduled. Surely this can all be checked and done with one call. This is my second contract upgrade this year and the service standards are deteriorating fast. I had similar complaints with my previous upgrade wich took more than a month to complete and it's clear that Vodacom did not take any notice. IF YOU CARE ABOUT YOUR CUSTOMERS LISTEN TO THEM: YOUR CURRENT PROCESS IS FLAWED!! RETHINK AND UPGRADE YOUR SYSTEMS AND PROCESSES.</p>