Vodacom Upgrade over the phone....its easy they said...

The most friendly lady phoned me to Upgrade my contract. i told her that i only upgrade in the shops but insisted its much easier doing it over the phone. Guess i was correct as i have still not received my phones. She managed to get my delivery address incorrect, i phoned the courier company to change the address they informed i had to change it by phoning Vodacom. Great i did so, first call the guy that answers takes the call but then acts like he cant hear me...doesn't cancel the call he leaves it running. second call i am listening to the computer telling me how great vodacom is for 10 min straight and that it will put me through to the first available consultant. ITS ALL A LIE THEY DONT HAVE CONSULTANTS APPARENTLY>>>>10 min of my life and time wasted. I have 3 other contracts due for upgrade think i might just cancel them and go over to prepaid.