JO
Jacqueline O
1 reviews | Active since Sept 2014
11 Sept 2019, 11:34
Vodacom Upgrade online terrible
I app**** for a Vodacom upgrade last week online....it said my phone is approved and emailed me details etc also saying they will call me back in 24 to 48 hours, been calling all week for confirmation for phone to be delivered and kept saying I will receive a call Today or Tomorrow but still no call... how long does a person have to wait for a phone to be delivered.
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Replies (4)
Vodacom's replyOfficial
11 Sept 2019, 13:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JO
Jacqueline O's updateReviewer Update
12 Sept 2019, 09:37No contact from anyone how bad can vodacom be highly disappointed
JO
Jacqueline O's update12 Sept 2019, 09:37
Reviewer Update
No contact from anyone how bad can vodacom be highly disappointed
JO
Jacqueline O's updateReviewer Update
12 Sept 2019, 11:08How can one wait 20 minutes on hold to speak to someone to tell you a different thing that was told to you the day before and then they say they late but can only email the other department that needs to phone me... Pathetic service
JO
Jacqueline O's update12 Sept 2019, 11:08
Reviewer Update
How can one wait 20 minutes on hold to speak to someone to tell you a different thing that was told to you the day before and then they say they late but can only email the other department that needs to phone me... Pathetic service
Vodacom's replyOfficial
20 Sept 2019, 14:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply20 Sept 2019, 14:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team